Prepare Elena's arrival itinerary
Itinerary created with spa, dining, and dietary preferences.
Guest Concierge Agent
Responds to guest requests, remembers preferences, and coordinates personalized experiences around the clock.
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What is KoroCRM?
One place to understand guests and run the entire resort.
KoroCRM brings guest data, teams, operations, and AI together around one shared view of the stay. Your people spend less time chasing updates and more time delivering memorable wellness experiences.
Built for wellness hospitality
Works across every department
Adapts to your operating model
Trusted by leading resorts & hospitality groups
Chiva-Som Hua Hin
Zulal Wellness Resorts by Chiva-Som
Inside KoroCRM
Four connected areas for the entire resort journey.
From guest intelligence and staff operations to service delivery and your resort's guest-facing app.
GXM 360
Every guest detail, in context.
Bring profiles, preferences, insights, glitches, questionnaires, documents, and guest statistics into one useful view.
- Guest profiles & preferences
- Insights & service issues
- Questionnaires & documents
OPX 360
Operations stay on track.
Give your staff one place to manage the essential work behind a smooth resort stay.
- Ticketing & maintenance
- Housekeeping
- Inspections
- Lost & found
GDX 360
Guest service, connected.
Keep guest needs visible across the team, from requests and wake-up calls to AI concierge assistance.
- Guest requests
- Wake-up calls
- AI concierge
CMS 360
Your guest app, your resort.
Manage content, feature availability, app usage, push notifications, and bookable classes, activities, and treatments.
- Content & feature controls
- Usage & push notifications
- Bookable experiences
Built-in AI agents that work for you 24/7.
KoroCRM agents are always-on operational teammates. They anticipate guest needs, coordinate resort teams, uncover revenue opportunities, and keep every stay personal.
Explore AI capabilitiesReview tomorrow's capacity
Two treatment gaps found. Suggested staff changes are ready.
Operations Agent
Monitors daily activity, flags scheduling conflicts, and keeps every resort team working from the same plan.
Learn moreFind this week's revenue opportunity
Three high-intent guest segments are ready for outreach.
Revenue Agent
Identifies demand patterns and recommends timely offers that increase spend without compromising the guest experience.
Learn moreCreate a return-guest campaign
A personalized audience and offer have been prepared.
Retention Agent
Finds the right moment to reconnect with past guests and prepares relevant, personal follow-up recommendations.
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A better operating rhythm
Make exceptional resort operations feel effortless.
See how KoroCRM can connect your teams, personalize every stay, and reveal your next growth opportunity.